FAQs Training

Boson Training

Customer Service

How do I register for a training course or Bootcamp?

Contact an account executive to register for a course.
E-mail training@boson.com or call 877.333.3926 and press 2.

Does the cost include travel and/or accommodations?

Travel and accommodations are not included.

How many people are required for an on-site class?

There is a minimum of four (4) students required for us to provide on-site training.

What is your cancellation policy?

We require 30 calendar days' notice to reschedule or to cancel any registration (and provide refund for pre-payment). Enrollments must be rescheduled within one year of the original enrollment date or funds on account will be forfeited. Fees for software or other materials received by or ordered on behalf of the student are non-refundable. Failure to provide the required notification will result in 100% charge for the course. If a student does not attend a scheduled course without giving prior notification, the student's funds will be forfeited and the student will not be allowed to reschedule. After the 30-day notification deadline has passed, only student substitutions are allowed; no refunds will be given. Student substitutions are allowed up to seven (7) days before class.

How many students are in each class?

We keep the class size small to allow the instructor to provide individualized attention where needed.

When do we take the certification exams?

You may take your certification exam when you are ready. We are a VUE testing center, and exams are offered on-site during Tampa courses. However, if you prefer to take the exam after your course, we will schedule it at a VUE testing center near you.

Do I need to bring my own laptop?

It is recommended that you bring a laptop with you so that you can continue to study in the evenings.

Who will be the instructor?

All of our instructors are Cisco Certified Instructors and have years of experience. To find out the specific instructor for your course, please contact an account executive at training@boson.com or 877.333.3926 and press 2.

If I cannot attend a class that I have already registered for, can someone else attend in my place?

Substitutions can be made at no charge up to seven (7) business day before the class start. You must provide the name and contact information of the substitute, along with any amended payment information available, such as purchase order or credit card information.

Do you accept Cisco Learning Credits?

Select courses are eligible for Cisco Learning Credits. Contact an account executive at training@boson.com or 877.333.3926 and press 2 to determine course eligibility.

How long are my exam vouchers valid?

Exam vouchers that are included with a course are valid for one (1) year from the class start date.

What should I wear?

Casual or business attire is acceptable.

Is there any software included with my class?

A single-user license for Boson's related ExSim-Max practice exam and/or NetSim network simulator products will be included with some training courses. Once the registration is complete, each student will be able to immediately download the software product and start preparing for the upcoming class. To see if the course that you are interested in attending includes ExSim-Max or NetSim software product, refer to the course description posted on this website, contact your account executive or e-mail training@boson.com.

What is NetSim?

The Boson NetSim Network Simulator is an application that simulates Cisco Systems' networking hardware and software and is designed to aid the user in learning the Cisco IOS command structure. Read more about NetSim.

What is ExSim-Max?

ExSim-Max products are the best exam simulations (also referred to as practice exams) available in the industry. ExSim-Max is developed by Boson's team of subject-matter experts and put through a strenuous technical-editing and language-editing process. ExSim-Max is designed to simulate the complete exam experience, including topics covered, question types, question difficulty and time allowed, so you know what to expect. Read more about ExSim-Max.